Auditing Services

Workplace Safety & Health (WSH) Auditing

We are a MOM accredited WSH auditing firm. We provides following types of audit services:
1. MOM ConSASS Audit
2. Risk management / bizSAFE audit
3. MOM Safety and Health Management System (SHMS) audit
4. Internal audit on management systems namely ISO 9001 / ISO 14001 / ISO 45001.

Audit Process

1. Application by Applicant Organization

Applicant organization submits the request for quotation for auditing service. Information to be provided by applicant organization:
     a. The desired scope of the audit;
     b. Relevant details of the applicant organization, including its name and the address(es) of its site(s), its processes and operations, human and technical
         resources (total manpower), functions, relationships and any relevant legal obligations;
     c. Identification of outsourced processes used by the organization that will affect conformity to requirements;
     d. The standards or other requirements for which the applicant organization is seeking auditing services;
     e. Whether consultancy relating to the management system to be audited has been provided and if so, by whom.
     f. Copy of previous audit report if the audit was not conducted by Acredo.

2. Application Review

Upon receiving the application from the applicant organization, We will conduct a review of the application and supplementary information for auditing to ensure that,
     a. Any known differences in understanding between us and the applicant organization is resolved;
     b. We have the competence and ability to perform the audit activities;
     c. The site(s) of the applicant organization's operations, time required to complete audits and any other points influencing the auditing activities are taken into         account (language, safety conditions, threats to impartiality, etc.).

After reviewing the application, We will inform the applicant organization's authorized representative formally through email, whether the application has been accepted or declined. Where the application is declined, the reasons for declining the application shall be documented and made clear to the client.

If the application is accepted, we will determine the number of auditors for the audit, the competences needed to be included in the audit team and the audit duration (based on Annex 2 to Appendix 1 of CT 17) for ConSASS and (based on Annex 2 to Appendix 2 of CT 17) for RM audit.

3. Determining Audit Time

The minimum time for conducting an audit will be determined in compliance to the requirements stipulated in above table as per Annex 2 to Appendix 1 of CT 17 for ConSASS and (based on Annex 2 to Appendix 2 of CT 17) for RM audit.

4. Audit Plan

An audit plan is established by Designated Auditors for each audit to provide the basis for agreement regarding the conduct and scheduling of the audit activities.

The audit plan will be communicated, and the dates of the audit agreed upon, in advance, with the client.

5. On-site Audit

The audit team will conduct the on-site audit using the audit checklist provided. The on-site audit will include:
     a. Opening meeting
     b. Familiarization tour of the workplace
     c. Obtaining and verifying information through
           - Interviews;
           - Observation of processes and activities (Physical inspection);
           - Review of documentation and records.
     d. Closing meeting

6. Audit Report

A written report and testimony will be provided to the client for each audit conducted.

7. Request for additional information & Complaint/Feedback

Acredo appreciates all feedback with regards to its auditing service and gives utmost importance to all complaints and feedbacks received. We will be responsible and accountable for all decision made at any levels relating to complaints handling process.

    a. Feedback or complaints can be submitted as follows:
       i. Call our office at 6702 3221
       ii. Email to
       iii. Filling out our Feedback Form
    b. There will not be any discriminatory action taken against the complainant throughout complaint handling process.
    c. All complaints and feedback will be routed to our Head of Audit.
    d. Upon receipt of a written complaint Acredo will acknowledge by replying to the complainant via mail that the complaint is well received and investigation to the         nature of complaint is on-going and will response within 3 working days.
    e. Individual whom are assigned to acknowledge, review, process, investigate or validate the complaint will not be the subject of the complaint.
    f. The nature of complaint will be recorded in a complaint form for record purpose.
    g. Gathering and validating of available information related to the nature of complaint will then be perform by person assigned.
    h. Should the complaint is concluded over a discussion between directors is without basis, the complainant will be inform via a polite mail stating the reasons         supporting the final conclusion.
    i. On the other hand, should investigation reveal that there is basis to the complaint, decision shall be made and agreed between directors on the corrective and         preventive action to be taken.
    j. The complainant shall then be formally informed of decision and action that has been taken follow by ending of the complaint handling process. A courtesy call shall         then be made to the complainant, all within 7 working days.
    k. The complainant will be kept informed progressively on the status of action taken should it takes more than 7 days to resolve.
    l.  All complaints received are subject to requirements of confidentiality as it relates to the complainant and to the subject of the complaint. Acredo will determine,         together with the audited client and the complainant, whether and, if so to what extent, the subject of the complaint and its resolution will be made public.

8. Policy on Impartiality

Acredo Consultancy Pte Ltd is committed to ensuring impartiality in all auditing activities undertaken by its auditors and shall not allow commercial, financial and other pressures to compromise impartiality.

9. Use of Acredo's name, audit report, testimony and mark

Acredo shall through legally enforceable arrangements require that the audited client :
      a. does not use or permit to use Acredo's audit report or testimony or the AO mark in communication media such as the internet, brochures or advertising, or other           documents;
      b. does not make or permit any misleading statement regarding the audit;
      c. does not use or permit to use of an audit report or testimony or any part thereof in a misleading manner.